Bad customer service is everywhere these days ... poor service has become the norm.

Unmanned front desks, surly servers, clueless staff, employees talking on the phone, and managers who refuse to acknowledge a customer. It's no longer an exception ... poor service has become the norm.

In an all-too-typical scene, a customer walks into a retail store with a question about where to find a product. The employee, who is busy and doesn't want to be bothered, gives the customer a curt answer and continues what she is doing without even looking the customer in the eye. The customer persists, so, with obvious annoyance, the employee begrudgingly turns around and points the customer in the general direction of the product's location. Instead of buying the product, the customer leaves the store, frustrated, vowing to never return.

Statisticly this is particularly dangerous for businesses because if a dissatisfied customer can't express their complaints to a business, they'll express them through other outlets such as friends, neighbors and family. A typical dissatisfied customer will tell eight to ten people about their problem. One in five will tell 20. "It takes 12 positive service incidents to make up for one negative incident,". "Seven out of ten complaining customers will do business with you again if you resolve the complaint in their favor. If you resolve it on the spot, 95 percent will do business with you again."

SPAM and those annoying emails.

We also love to hear about those companies that send you annoying emails with no unsubscribe option or it in tiny unreadable letters that is against federal law.

We have a direct link with the the ACMA and have no hesitation in informing them of any breaches of the SPAM ACT(2005) and help all of you who have to deal with the junk sent from people who decide it is ok for them to make a decision on what you want to get in your inbox.

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